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ST. LOUIS, MO (KTVI) – The Schnucks grocery store chain released new information Monday on the cyber attack that has impacted thousands of customers. The length of the attack and number of credit card numbers compromised appears to be greater than most thought. Schnucks says about 2.4 million numbers many have been stolen.
In a video statement recorded by the company with CEO Scott Schnuck, the first thing offered was an apology.
“First I want to take the opportunity to personally apologize on behalf of the entire Schnuck family,” he said.
Schnuck went on to say there were limits to the information that fell in the wrong hands.
“The only transaction information accessed was card numbers and expiration dates. No cardholder names addresses or other identifying information were taken,” Schnuck said.
Seventy-nine of the company’s 100 stores had information stolen in a period between December 10, 2012 and March 29, 2013. For most of that time, Schnucks was unaware of the thefts.
In an email, spokesperson Lori Willis said, “The unfortunate reality of cyber-attacks is that they often go unnoticed for months.”
An anecdotal reflection of how widespread the damage is came in the parking lot of the company’s Des Peres store, Monday. Fox 2 approached three customers to get reaction to this story, and two of them had had their information compromised in recent weeks.
One of the victims, Chris Martin, called the 2.4 million number “staggering,” and said she finds the whole thing worrisome.
“Sure it does, not only here at Schnucks but elsewhere, especially online and stuff. It’s hard to feel confident any more that everything is secure.”
Joe Antosek, meanwhile, says he’s not worried about it.
“I don’t think anything of it and I’ll tell you why. Because these folks have been really good,” he said, pointing to the store. “Hey, everybody gets hacked. In today’s society it’s just a way of life.”
Schnuck, meanwhile, was assuring customers that the problem is behind them.
“I have been asked is it safe to shop at Schnucks? The answer is yes, we believe it is. I give you my personal pledge that we will be relentless in working to keep it safe,” Schnuck said.
Company officials continue to refuse to allow reporters to speak in person with the CEO and ask questions.
Schnucks says cards used at compromised stores between December 2012 and the end of March 2013 may have card numbers and expiration dates stolen.
Schnucks has been working with banks to identify cards that might have been compromised so each institution can take steps to secure the cards. Many banks have already started replacing cards and enhancing monitoring of accounts.
Reports of scammers calling, emailing and texting customers and asking for personal information are starting to be reported. No one from Schnucks or any investigating police department will call, text or email you and ask for personal information. Do not give out your personal information to anyone who calls, texts, or emails you.
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Schnucks has set up a call center for customers who may have questions about cyber attack and what they can do to protect themselves.
Customers with any concerns are asked to call:
1-888-414-8022
Monday – Friday, 9 a.m. – 5 p.m.
Saturday and Sunday, April 20-21, from 9 a.m. – 4 p.m.
More coverage: Schnucks Cyber Attack
STORES AFFECTED BY SCHNUCKS CYBER ATTACK
Missouri (St. Louis metro area)
Schnucks Florissant (Dec. 9 – Mar. 29) 8200 N. Lindbergh, Florissant, MO
Schnucks Grandview (Dec. 10 – Mar. 29) 74 Grandview Plaza, Florissant, MO
Schnucks Cross Keys (Dec. 10 – Mar. 29) 13987 New Halls Ferry, Florissant, MO
Schnucks Shackelford (Dec. 10 – Mar. 29) 1160 Shackelford, Florissant, MO
Schnucks Westfall Plaza (Dec. 10 – Mar. 29) 8037 W. Florissant, Jennings, MO
Schnucks University City (Dec. 10 – Mar. 29) 6920 Olive Boulevard, U. City, MO
Schnucks Bridgeton (Dec. 10 – Mar. 29) 11253 St. Charles Rock Rd., Bridgeton, MO
Schnucks Cool Valley (Dec. 10 – Mar. 29) 1225 S. Florissant Rd., St. Louis, MO
Schnucks Overland (Dec. 10 – Mar. 29) 9074 Overland Plaza, Overland, MO
Schnucks Sierra Vista (Dec. 10 – Mar. 29) 1589 Sierra Vista Plaza, St. Louis, MO
Schnucks Brentwood (Dec. 9 – Mar. 29) 8800 Manchester, Brentwood, MO
Brentwood Specialty Rx (Dec. 10 – Mar. 29) 1520 S. Brentwood Blvd.,
Schnucks Butler Hill (Dec. 9 – Mar. 29) 4333 Butler Hill, St. Louis, MO
Schnucks Telegraph (Dec. 10 – Mar. 29) 5519 Oakville Shopping Center, St. Louis,
Schnucks Concord Village (Dec. 10 – Mar. 29) 5434 Southfield Center, St. Louis, MO
Schnucks Affton (Dec. 10 – Mar. 29) 10070 Gravois, St. Louis, MO
Schnucks Crestwood (Dec. 10 – Mar. 29) 9540 Watson Road, Crestwood, MO
Schnucks Webster (Dec. 10 – Mar. 29) 8650 Big Bend, Webster Groves, MO
Schnucks Kirkwood (Dec. 10 – Mar. 29) 10233 Manchester, Kirkwood, MO
Schnucks Des Peres (Dec. 10 – Mar. 29) 12332 Manchester Rd, Des Peres, MO
Schnucks Richmond Center (Dec. 10 – Mar. 29) 6600 Clayton Road, Richmond Heights
Schnucks Eureka Pointe (Dec. 10 – Mar. 29) 245 East 5th St., Eureka, MO
Schnucks Ladue (Dec. 10 – Mar. 29) 8867 Ladue, Ladue, MO
Schnucks Ballwin (Dec. 9 – Mar. 29) 15425 Manchester, Ballwin, MO
Schnucks Wildwood (Dec. 10 – Mar. 29) 16580 Manchester, Wildwood, MO
Schnucks Chesterfield (Dec. 10 – Mar. 29) 141 Hilltown Village, Chesterfield, MO
Schnucks Woods Mill (Dec. 10 – Mar. 29) 1060 Woods Mill Plaza, Chesterfield, MO
Schnucks Twin Oaks (Dec. 10 – Mar. 29) 1393 Big Bend, Ste. 1, Ballwin, MO
Schnucks Mason (Bellerive) (Dec. 9 – Mar. 29) 12756 Olive Boulevard, St. Louis, MO
Schnucks Dorsett (Dec. 9 – Mar. 29) 2030 Dorsett Rd., Maryland Heights, MO
Culinaria (Downtown) (Dec. 10 – Mar. 29) 315 N. 9th St., St. Louis, MO
Schnucks Hampton & Gravois (Dec. 9 – Mar. 29) 7450 Hampton Avenue, St. Louis, MO
Schnucks Arsenal (Dec. 10 – Mar. 29) 5055 Arsenal, St. Louis, MO
Schnucks Hampton Village (Dec. 10 – Mar. 29) 60 Hampton Village Plaza, St. Louis, MO
Schnucks South City (Dec. 10 – Mar. 29) 3430 S. Grand, St. Louis, MO
Schnucks Loughborough (Dec. 10 – Mar. 29) 1020 Loughborough, St. Louis, MO
Schnucks Lindell (Dec. 10 – Mar. 29) 4171 Lindell Boulevard, St. Louis, MO
Lindell Specialty Rx (Dec. 10 – Mar. 29) 3960 Lindell Boulevard
Schnucks City Plaza (Dec. 9 – Mar. 29) 3431 Union, St. Louis, MO
Schnucks Mid Rivers (Dec. 9 – Mar. 29) 577 Mid Rivers Mall Dr., St. Peters, MO
Schnucks Zumbehl (Dec. 9 – Mar. 29) 1950 Zumbehl Road, St. Charles, MO
Schnucks Cottleville (Dec. 10 – Mar. 29) 6083 Mid Rivers Mall Dr., Cottleville, MO
Schnucks O’Fallon (Dec. 10 – Mar. 29) 8660 Veterans Memorial Pkwy., O’Fallon,MO
Schnucks Lake Saint Louis (Dec. 10 – Mar. 29) 101 Civic Center Dr., Lake St. Louis, MO
Schnucks Harvester (Dec. 10 – Mar. 29) 48 Plaza Ninety-Four Drive, St. Peters, MO
Schnucks Wentzville (Dec. 10 – Mar. 29) 1960 Wentzville Parkway, Wentzville, MO
Schnucks Dillon (Dec. 10 – Mar. 29) #20 Gravois Dillon Plaza, High Ridge, MO
Schnucks Richardson Crossing (Dec. 10 – Mar. 29) 3900 Vogel Rd., Arnold, MO
Schnucks Festus (Dec. 10 – Mar. 29) 1181 Gannon Plaza, Festus, MO 63028
Schnucks Washington (Dec. 10 – Mar. 29) 2073 Washington Crossing, Washington, MO
Missouri (outside St. Louis area)
Schnucks Cape Girardeau (Dec. 1 – Feb. 2) 19 South Kingshighway, Cape Girardeau, MO
Schnucks Columbia (Dec. 10 – Mar. 29) 1400 Forum Blvd., Columbia, MO
Schnucks Jefferson City (Dec. 10 – Mar. 29) 1801 Missouri Blvd., Jefferson City, MO
Illinois (St. Louis metro area)
Schnucks Alton (Dec. 10 – Mar. 29) 2811 Homer Adams Pkwy, Alton, IL 62002
Schnucks Bethalto (Dec. 10 – Mar. 29) 72 Airport Plaza, Bethalto, IL 62010
Schnucks Swansea (Dec. 10 – Mar. 29) 2665 N. Illinois Street, Swansea, IL 62226
Schnucks Fairview Heights (Dec. 10 – Mar. 29) 625 Lincoln Hwy., Fairview Heights, IL
Schnucks Seven Hills (Dec. 10 – Mar. 29) 907 East Highway 50, O’Fallon, IL 62269
Schnucks Granite City (Dec. 10 – Mar. 29) 3100 Madison Avenue, Granite City, IL
Schnucks Waterloo (Dec. 10 – Mar. 29) 150 Waterloo Commons Dr., Waterloo, IL
Illinois (outside St. Louis area)
Schnucks Champaign (Dec. 10 – Mar. 29) 109 N. Mattis Ave., Champaign, IL 61821
Schnucks Urbana (Dec. 10 – Mar. 29) 200 N. Vine, Urbana, IL 61802
Schnucks Savoy (Dec. 10 – Mar. 29) 1301 Savoy Plaza Center, Savoy, IL 61874
Schnucks Peoria (Dec. 10 – Mar. 29) 4800 N. University, Peoria, IL 61614
Schnucks Montvale (Dec. 10 – Mar. 29) 2801 Chatham Rd., Springfield, IL 62704
Schnucks Sangamon (Dec. 10 – Mar. 29) 1911 Sangamon Ave., E. Springfield, IL
Schnucks Normal (Dec. 10 – Mar. 29) 1750 Bradford Ln., Normal, IL 61761
Schnucks Centralia (Dec. 10 – Mar. 29) 1129 West Broadway, Centralia, IL 62801
Schnucks Carbondale (Dec. 10 – Mar. 29) 915 W. Main, Carbondale, IL 62901
Schnucks DeKalb (Dec. 10 – Mar. 29) 975 South Annie Glidden Rd., DeKalb, IL 60115
Hilander Cherry Valley (Dec. 10 – Mar. 29) 2206 Barnes Blvd., Cherry Valley, IL 61112
Hilander 11th Street (Dec. 10 – Mar. 29) 3134 11th Street, Rockford, IL 61109
Hilander Alpine (Dec. 10 – Mar. 29) 2514 South Alpine Rd., Rockford, IL 61108
Hilander Mulford (Dec. 10 – Mar. 29) 2601 North Mulford, Rockford, IL 61114
Hilander Roscoe (Dec. 10 – Mar. 29) 4860 Hononegah Rd., Roscoe, IL 61073
Hilander Rural (Dec. 10 – Mar. 29) 1715 Rural, Rockford, IL 61107
Indiana
Schnucks Green River (Dec. 10 – Mar. 29) 3501 N. Green River Rd., Evansville, IN 47715
Schnucks Newburgh (Dec. 10 – Mar. 29) 8301 Bell Oaks Dr., Newburgh, IN 47630
Iowa
Schnucks Bettendorf (Dec. 10 – Mar. 29) 858 Middle, Bettendorf, IA 52722
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